Quick and Precise Returns Management
To accurately process information and keep stock levels up to date, it’s crucial that all returns, especially in e-commerce and online retail, are handled precisely. The rising volume of returns presents logistical challenges for online retailers and omnichannel businesses alike. Reprocessing returns for resale can be time-consuming and costly.
Our team can help you optimise your returns management, reduce operational costs, increase turnover and improve throughput. From quality control of incoming returns to preparation for reshipping, we can support you with tailored intralogistics systems. With our technology, you’ll be able to automatically check, sort, label, prepare and ship returned goods to efficiently resell items.
Advantages of Automated Returns Management
- Greater process efficiency thanks to automation and software
- Returns are promptly available for resale maximisation
- Scalability across the number of lines and workstations
- Ergonomic workstation design
- Increased processing speed
Examples of Return Solutions
The solution is used to process the accumulating volume of returns with greater efficiency. To achieve this, the packages are loaded onto a belt conveyor and then conveyed slightly upwards to the working height of the returns handling employees. This enhances the ergonomics. There, the packages are divided into different work areas. The return packages are accumulated on the conveyor system and the employees can pull return packages from the conveyor system onto the work tables, where they can process them. Gaps on the conveyor resulting from the removal of packages are automatically closed. Unpacked goods are either placed directly or in containers on the conveyor line between the workstations and transported under the upper conveyor lines for further processing. The resulting packaging waste is either thrown onto a separate empty carton belt, which then flows directly into a waste compactor, for example, or collected separately and disposed of at regular intervals. This solution can, for example, be connected to an automatic miniload warehouse or even to a pocket sorter.
Returns are transported to the workplaces in package trolleys. There, they are unpacked and credited to the customer. The packaging waste can be fed to a waste compactor by means of an empty carton belt. The goods are then repacked into containers and pre-sorted by a conveyor system. Depending on the contents, the containers are forwarded to different functional areas in the returns processing. The goods are inspected and processed further in the respective functional areas. The goods can, for example, be forwarded to a shuttle warehouse or to a pocket sorter or overhead conveyor system. Damaged goods will either be sent to the manufacturer for repair or disposed of. The workstations are designed according to the requirements of each functional area.
This solution is used to process the volume of returns with greater efficiency. To achieve this, the packages are loaded onto a belt conveyor and then conveyed slightly upwards to the working height of the returns handling employees. This enhances the ergonomics. The return packages are accumulated on the conveyor system and the employees can pull return packages from the conveyor system onto the work tables, where they can process them. Gaps on the conveyor resulting from the removal of packages are automatically closed. Unpacked goods are then transferred to the order picking trolley for further processing. The resulting packaging waste is collected separately and disposed of at regular intervals.
Example of the "Goods-to-Person" Principle: Fully Automated Shuttle Solution at 11teamsports
The StoreBiter® OLS perfectly integrates into a "goods-to-person" order picking solution, such as at the football outfitter and sporting goods retailer 11teamsports at its new headquarters in Satteldorf. It worked together with GEBHARDT to completely reorganise its logistics. With the installation of a high-performance shuttle warehouse, the company is well equipped for the growing challenges of the omnichannel business.
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